At Hazam Fitness, we strive to ensure our clients and customers are completely satisfied with our services and products. This policy outlines the terms for refunds and cancellations.

• Service Bookings: For scheduled services, consultations, or bookings, cancellations must be made at least 48 hours prior to the scheduled time to receive a full refund or reschedule without penalty.

• Project Contracts: For ongoing projects or custom digital deliverables, cancellations are subject to the terms agreed upon in your specific project contract, and any non-refundable deposits will be retained

• Services: Due to the nature of custom services (such as design, consulting, or media production), refunds are generally not issued once the work has commenced or been delivered. If you are dissatisfied with a service, please contact us immediately so we can work to resolve the issue.

• Digital Goods: Refunds for digital products or software access are handled on a case-by-case basis and are generally only granted if the digital asset is proven to be defective or inaccessible.

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How to Request a Refund or Cancellation

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• To initiate a cancellation or request a refund, please contact our support team at marcellushazam@gmail.com with your name, invoice number, and details regarding your request. Approved refunds will be processed back to your original payment method within 7–14 business days